dhk77 Privacy Policy

Data We Collect

When you register an account on dhk77.app, interact with our games, place bets, make deposits or withdrawals, or contact our support team, dhk77 collects certain categories of personal data. The following table summarises the main data categories we collect, along with the legal basis and purpose for each.

dhk77 does not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has submitted personal data through our registration process, we will immediately close the associated account and delete all collected data without undue delay.

How We Use Your Data

dhk77 processes your personal data only for the purposes disclosed in this Privacy Policy and only to the extent necessary for each specific purpose. We do not use your data for undisclosed secondary purposes. The following list explains the primary ways in which your personal data is used on the dhk77 platform:

• Account creation and management: Your identity and contact data are used to create and maintain your dhk77 player account, authenticate your login sessions, and keep your account profile current and accurate.
• Payment processing: Financial data is used to process deposit requests, initiate and verify withdrawal payments to your nominated bKash, Nagad, Rocket, Upay, Visa, or Mastercard account, and maintain a complete transaction history for your records.
• Identity verification (KYC): Identity and verification document data are used to confirm that you meet our eligibility requirements, satisfy our anti-money laundering obligations, and ensure the integrity of the dhk77 platform for all players.
• Fraud and security monitoring: Technical and usage data are processed by our automated risk systems to detect unusual account activity, identify potentially fraudulent transactions, and protect both you and the platform from bad actors.
• Responsible gaming oversight: Usage data — including session duration, betting frequency, and deposit patterns — is analysed to identify players who may be experiencing problem gambling behaviours. dhk77 uses this data to proactively reach out and offer responsible gaming tools, in line with our commitment to player welfare.
• Customer support: Communication data is used to handle support queries, resolve disputes, process complaints, and deliver the 24/7 assistance that dhk77 players expect.
• Platform improvement: Aggregated, anonymised usage data is used to understand how players interact with dhk77's games, identify performance issues, improve the user interface, and prioritise new features for future development.
• Legal and regulatory compliance: Certain categories of personal data are retained and processed to satisfy legal obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and financial recordkeeping laws.
• Promotional communications: Where you have given your explicit consent, we may use your contact data to send you information about new games, seasonal promotions (such as BPL cricket season offers, Eid specials, or Pohela Boishakh bonuses), and relevant platform updates. You may withdraw this consent at any time via your account settings or by contacting support.

Data Sharing & Disclosure

dhk77 does not sell or rent your personal data to any third party for their own commercial purposes. We share your personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment service providers: To process your deposits and withdrawals, dhk77 shares necessary financial data with the relevant payment service provider — for example, bKash, Nagad, Rocket, or Upay for mobile financial service transactions, or Visa/Mastercard network processors for card-based payments. These providers act as data processors under strict contractual obligations and may not use your data for any other purpose.
• Game software providers: To deliver the games available on dhk77 — including products from Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — certain technical and session data may be shared with the relevant game studio to render the game, record the outcome, and settle the bet. Game providers process this data as independent controllers under their own privacy frameworks.
• Analytics and technology partners: Anonymised or pseudonymised technical and usage data may be shared with analytics platforms used by dhk77 to monitor site performance and security. These partners are contractually prohibited from re-identifying anonymised data or using it for independent marketing purposes.
• Legal and regulatory authorities: Where required by applicable law, regulation, court order, or the lawful request of a competent authority, dhk77 may disclose personal data without prior notice to you. This includes disclosures required under AML and CTF legislation.
• Business transfers: In the event of a merger, acquisition, or sale of all or a substantial part of dhk77's business assets, your personal data may be transferred as part of the transaction. We will notify affected players before any such transfer takes effect and will ensure the receiving party provides equivalent privacy protections.

Cookies & Tracking Technologies

dhk77.app uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players use our site so we can continue to improve the experience. A cookie is a small text file stored on your device by your browser when you visit a website.

dhk77 does not use third-party advertising or retargeting cookies. You will not receive dhk77-related advertisements on other websites based on cookies set by dhk77.app. You can manage or delete cookies at any time through your browser's settings panel. Note that disabling functional or analytical cookies will not prevent you from accessing the platform but may affect certain personalisation features.

Data Retention Periods

dhk77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods set out below represent the maximum period for which each data category will be held. Once the applicable retention period expires, data is securely deleted or irreversibly anonymised.

Where you request the deletion of your personal data and no overriding legal obligation requires us to retain it, dhk77 will action your deletion request within 30 days of receipt. We will confirm in writing once deletion has been completed.

Your Privacy Rights

As a player on the dhk77 platform, you hold a number of rights in relation to the personal data we hold about you. dhk77 is committed to honoring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, please contact our support team via Live Chat or by emailing [email protected].

• Right of access: You have the right to request a copy of all personal data that dhk77 holds about you. We will provide this within 30 days of your verified request, free of charge, in a commonly used electronic format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay. You may update basic contact information directly within your account settings.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. This right is subject to legal retention obligations — for example, transaction data required under AML law cannot be deleted on request during the mandatory retention period.
• Right to restriction of processing: You may request that dhk77 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing and a determination is pending.
• Right to data portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transmitted directly to another service provider where technically feasible.
• Right to object: You have the right to object at any time to the processing of your personal data where that processing is based on dhk77's legitimate interests — including profiling for responsible gaming monitoring or usage analytics. dhk77 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, promotional email communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Data Security Measures

dhk77 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration. While no digital platform can guarantee absolute security, dhk77 maintains the following protections as a baseline:

• TLS/SSL encryption in transit: All data transmitted between your browser or mobile device and dhk77.app is encrypted using Transport Layer Security (TLS 1.2 or higher), preventing interception by third parties on the network.
• Encryption at rest: Sensitive personal data — including identity documents, financial data, and account credentials — is encrypted at rest in dhk77's database infrastructure using strong symmetric encryption.
• Two-factor authentication (2FA): Account login and withdrawal requests are protected by SMS OTP two-factor authentication, ensuring that even if your password is compromised, your account and funds remain secure.
• Access controls: Access to player personal data within dhk77's internal systems is granted on a strict need-to-know basis. All staff members with access to personal data are bound by confidentiality obligations and receive regular data protection training.
• Vulnerability management: dhk77 conducts regular security assessments of its platform infrastructure. Known software vulnerabilities are patched promptly, and our systems are monitored continuously for anomalous activity.
• Incident response: In the event of a personal data breach that poses a risk to your rights and freedoms, dhk77 will notify affected players without undue delay and will take immediate steps to contain, investigate, and remediate the incident.

You also play an important role in keeping your data safe. Please ensure that you use a strong, unique password for your dhk77 account, do not share your login credentials with anyone, and contact our support team immediately if you suspect that your account has been accessed without your authorisation.

Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dhk77 handles your personal data, please reach out to our support and data protection team using the contact details below. All privacy-related enquiries are handled by trained staff and are treated with strict confidentiality.

• Email: [email protected] — for general privacy enquiries, data access requests, and consent withdrawals.
• Live Chat: Available 24/7 via the dhk77.app platform — the fastest channel for urgent account-related privacy concerns.
• WhatsApp Support: Available 24/7 — contact details provided within your registered account dashboard.

dhk77 has appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy, ensuring compliance with applicable privacy law, and serving as the primary point of contact for regulatory enquiries. You may address DPO-specific correspondence — such as formal data subject access requests, complaints about automated decision-making, or objections to processing — directly to [email protected] with the subject line "Attention: Data Protection Officer".

If you are not satisfied with dhk77's response to a privacy concern, you have the right to escalate your complaint to the competent data protection authority in your jurisdiction. dhk77 will cooperate fully with any such investigation.